Terms & Conditions

Definitions

• BLite Regime and Weight Control Services - L.L.C - S.P.C refers to the food meal plan service provider.
• Meal plan as used in this Terms refers to the Product and Service obtained by the client from BLite Regime and Weight Control Services - L.L.C - S.P.C; it also refers to the document provided to client either in person, email or online as reference for the meals they will receive during the meal plan.
• The Meal Plans refers to any type of plan, package, service or product confirmed by the client in advance.
• Dashboard refers to the online client Web portal that lets them manage their account and can be accessible from www.slimandlite.ae.
• Dietitians refers to our wellness consultants. They may conduct nutrition assessment, weight measurements, body composition analysis and other noninvasive procedures.
• Dietitians can advise clients on what meal plans to take to reach the desired health and fitness goals.
• The meal plans are delivered to customers at their given address on a daily basis throughout the period of their purchased plan.
• Cooler bags are the portable insulated thermal bags that carries all meals for the delivery days selected.

1. Conditions

• All clients who conducted their initial assessment, dietary consultations or online sign up have agreed to these terms and conditions from the start date till the end date and upon renewal of their meal plans.
• We consider any confirmation made over the phone, WhatsApp, message, online or through an email as valid.
• We reserve the right to send email, SMS communication or advertise to all our clients unless they have unsubscribed or specified and requested to unsubscribe.
• We reserve the complete right to update, change, modify or amend any or all of the mentioned terms at any time without prior notice to meet the requirements or standard. Clients are encouraged to frequently visit these sections in order to be updated about the changes.

2. Items / Products / Services Pricing

• Terms-of-service applicable to the customers using this website.
• All clients must pay a refundable Cooler Bag deposit fee of AED 150 starting their meal plan.

3. Method of Payment, Card Types Accepted and Currency

• We accept payments online using Visa and MasterCard credit/debit cards in AED (or any other agreed currency).
• Clients can make a payment in person to the nearest branch or online on the client web portal.
• In case of online payments, the details you submit will be delivered directly to our payment provider via a secured connection.
• Clients must retain a copy of all the transaction records and merchant policies.
• In-person payments are accepted Sunday to Friday, 9am to 5pm.
• Once the payment is made, the meal plan cannot be exchanged, upgraded or altered with a different meal plan.
• Additional payment for loss of cooler bag must be settled at the end of the plan.

4. Discounts

• Corporate discount can be added based on the terms and conditions agreed by BLite Regime and Weight Control Services - L.L.C - S.P.C and the Corporate Company.
• Clients are eligible for Corporate Discounts based on BLite Regime and Weight Control Services - L.L.C - S.P.C internal policies. Please contact the customer care department for more information.
• BLite Regime and Weight Control Services - L.L.C - S.P.C may introduce discounts periodically. If a client wishes to avail the discounts, please contact the customer care department.
• Clients are eligible for the Friends and Family Discount only when they subscribe to a new plan or renew a plan together.

5. Delivery Policy

• We deliver across major cities of the UAE.
• Delivery is based on the agreed start date, location and timing.
• There are 4 different delivery time slots: Morning (4:30–7:30), Mid-Day (9–1), Afternoon (2–6) or Evening (6–10). Exact timing cannot be specified as it depends on your delivery location. Please visit your Web Portal or the nearest branch to confirm your delivery time.
• Any requested changes to the delivery time or location must be made 2 business days in advance.
• If the client is unavailable to receive or return their cooler bag, our delivery team will leave it outside the specified location for collection. If left outside, we cannot be held responsible for any missing item or damage to the bag or the food (including spoilage).
• There are no deliveries on Sunday. If a client wishes to cover a 7-day meal plan, we will send two boxes on Saturday.
• We will not deal with or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctioned countries, in accordance with the laws of the UAE.

6. Cooler Bags and Refundable Policy

• A refundable deposit of AED 150 is charged for the cooler bag at the start of the program. The refund can be collected at a BLite Regime and Weight Control Services - L.L.C - S.P.C office at the end of the program.
• The deposit fee will be NON-REFUNDABLE if:
  • The bags are not returned on a daily basis to the delivery driver.
  • The bag is returned in poor condition.
  • The bag is lost or damaged.
• The cooler bag deposit needs to be collected within 3 months of the last box delivered.
• The cooler bag deposit MUST be collected in cash only, from the nearest branch.

7. Food Consumption and Storage

• All meals must be refrigerated once received.
• Only the lunch container and the soup containers are microwave-safe.
• Only uncut fruits require washing prior to consumption.
• For best results on your health goals, do not skip or exchange meals before consulting with your dietitian.
• All meals are labeled with dish name, meal type (breakfast, lunch, dinner, salad, dessert, snack, soup), calorie count and production date.
• If ingredients are removed from a dish due to dislikes or allergies, the calorie count and macronutrients may change.
• Avoid adding the following items to your meal plan without consulting your dietitian:
  • Juices: fresh or canned.
  • Carbonated beverages: colas, sodas, iced tea, etc.
  • Extra fruits, nuts (raw or salty), chocolate, cake, candy, popcorn, etc.
  • Extra dairy: milk, yogurt, laban, flavored milk, fruit yogurt, evaporated milk, etc.

For more information, please refer to the program tips and advice document.

8. Dislikes and Medical Conditions

• All meals are customized as specified by your dietitian (calorie and macronutrient advice).
• Meal plans can be customized according to a dislike, allergy, preference or limitation mentioned by the client in advance. We will not assume any liability for an adverse reaction to a food with a dislike or allergen that was not communicated to us in advance. We highly recommend you disclose all medical conditions, allergens, dislikes or specifications related to food before beginning your plan.
• Our kitchen does not have a dedicated section to avoid cross-contamination for specific allergens. However, the team is well trained to ensure separation for intolerances and allergen ingredients, to reduce health risks.

9. Nutrition Consultation

• Your dietitian may be a licensed dietitian, or a trainee under the supervision of a licensed dietitian.
• Client responsibilities include:
  • Discussing dietary changes with their physician if under any kind of medical care, and not discontinuing any prescribed medication.
  • Informing the dietitian of any medical care and continuing with medical supervision during the course of the meal plan.
  • If the client experiences any medical issues, concerns or impacts on health during the meal plan, they should stop the plan immediately, inform the dietitian, and seek medical attention.
  • Arriving 15 minutes early to a scheduled appointment, since consultations are booked in advance; a consultation may take approximately 30–45 minutes.

10. Meal Plan

• The client must request a pause or a meal change at least 2 business days in advance, by contacting the customer care department or through the web portal dashboard.
• Changes can include: a pause, a meal change or substitute, removing an ingredient, or adding preferences or dislikes.
• Depending on meal commitment, exercise routine and general health status, weight loss, weight gain or weight maintenance varies between individuals.
• If a client fails to send their menu selection by the deadline specified on the menu, despite reminders, their dietitian holds the right to select the menu according to the client's recorded food likes and dislikes.
• Every week, a new menu is sent in the cooler bag and by email.
• We recommend clients commit to their meal plan as advised and scheduled. However, clients should seek a dietitian consultation if anything may hamper their discussed goals.

11. Cancellation & Replacement Policy

• We prefer all our clients to complete their meal plan. Where a client requests to cancel the plan, the remaining days will be transferred to a third party recommended and confirmed by the client.

12. Refund / Return Policy

• We have a non-refundable policy on meals. Refunds are not allowed except in medical emergencies, supplemented with a doctor's note.
• Refunds are processed only through the original mode of payment.

13. Governing Law and Jurisdiction

• The courts of Abu Dhabi, United Arab Emirates have jurisdiction over any claim related to the use of our services and products.
• The courts of Abu Dhabi, United Arab Emirates have jurisdiction over any dispute or claim arising out of or in connection with these terms and conditions, their subject matter or formation, including non-contractual disputes or claims.
• Any purchase, dispute or claim arising out of or in connection with this website shall be governed by and construed in accordance with the laws of the UAE.

14. Customer Care Assistance

• Clients can get in touch with us via phone, email, WhatsApp, message, web enquiry or by visiting the nearest branch — at least 2 business days in advance — for any of the following:
  • To begin a new BLite Regime and Weight Control Services - L.L.C - S.P.C package.
  • To renew your existing package.
  • To pause or restart your current package.
  • To change the delivery location.
  • To select or change your menu.
  • To update your food preferences.